Welcome to Mountaingeer.

These Terms & Conditions (“Terms”) govern your access to and use of mountaingeer.com (the “Website”) and your purchase of products offered through the Website.

By accessing the Website, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with any part of these Terms, please do not use the Website or place an order through it.

1. About Mountaingeer

Mountaingeer is an outdoor apparel and lifestyle brand offering products designed for outdoor activities, adventure, hiking, travel, and everyday use.

Products available through the Website may include:

• Outdoor jackets

• Outdoor pants

• Outdoor shirts

• Men’s apparel

• Women’s apparel

• Other outdoor and adventure products

Product availability, specifications, colors, sizes, descriptions, and prices may change from time to time without prior notice.

2. Use of the Website

You may use the Website for lawful personal purposes, including browsing products and purchasing products offered by Mountaingeer.

You must not:

• Use the Website for any unlawful or fraudulent purpose.

• Attempt to gain unauthorized access to the Website, servers, systems, or databases.

• Interfere with or disrupt the operation of the Website.

• Copy, reproduce, modify, distribute, or commercially exploit Website content without written permission.

• Use automated systems or software in a manner that could negatively affect the Website.

• Submit false, inaccurate, or misleading information.

• Use another person’s account without authorization.

• Upload or transmit malicious software, viruses, or harmful code.

Mountaingeer reserves the right to restrict, suspend, or terminate access to the Website if we reasonably believe that a user has violated these Terms.

3. User Accounts

Certain features of the Website may require you to create an account.

When creating an account, you agree to provide accurate and complete information.

You are responsible for:

• Maintaining the confidentiality of your login credentials.

• Keeping your account information accurate and up to date.

• Maintaining the security of your account.

• Notifying Mountaingeer if you suspect unauthorized access to your account.

You are responsible for activities carried out through your account unless you can demonstrate that the activity occurred without your authorization.

Mountaingeer reserves the right to suspend or terminate an account in cases involving misuse, fraud, unauthorized activity, or violation of these Terms.

4. Product Information

We make reasonable efforts to ensure that product information displayed on the Website is accurate and up to date.

This may include:

• Product name

• Product description

• Product images

• Color

• Size

• Materials

• Specifications

• Price

• Availability

However, product colors displayed on your device may differ slightly from the actual product due to screen settings, lighting conditions, photography, and other technical factors.

Mountaingeer reserves the right to correct errors or inaccuracies in product information, pricing, availability, or descriptions.

5. Product Prices

All product prices displayed on the Website are stated in Indonesian Rupiah (IDR) unless otherwise indicated.

Prices may change at any time without prior notice.

The price applicable to an order is generally the price displayed at the time the order is placed, except in cases involving obvious pricing errors, technical errors, or other circumstances that may require cancellation or correction.

Shipping charges and other applicable fees may be displayed during the checkout process.

6. Orders

To place an order through the Website, you may be required to:

1. Select the desired product.

2. Select the available size, color, or variation.

3. Add the product to your shopping cart.

4. Review your order.

5. Provide your shipping information.

6. Select an available payment method.

7. Complete the payment process.

8. Receive an order confirmation.

An order is considered successfully placed once the order has been submitted through the Website and the required payment has been successfully confirmed.

Mountaingeer reserves the right to refuse or cancel an order where necessary, including in cases of product unavailability, pricing errors, payment issues, suspected fraud, or technical errors.

7. Payment

Payment must be completed using one of the payment methods made available during checkout.

Mountaingeer may use third-party payment providers to process transactions.

By making a payment, you acknowledge that payment processing may be subject to the terms, conditions, and privacy policies of the relevant payment provider.

Mountaingeer is not responsible for technical failures, interruptions, or errors originating from third-party payment providers, banks, or financial institutions.

If a payment fails, you may attempt to complete the transaction again using an available payment method.

8. Order Confirmation

After successfully placing an order, you may receive an order confirmation through the contact information provided during checkout.

You are responsible for ensuring that your:

• Name

• Phone number

• Email address

• Shipping address

• Other order information

are accurate and complete.

Mountaingeer is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

9. Shipping and Delivery

Orders will be shipped to the address provided by the customer during checkout.

Delivery times may vary depending on:

• Destination

• Shipping provider

• Delivery service selected

• Weather conditions

• Public holidays

• Logistics conditions

• Operational disruptions

• Other circumstances beyond Mountaingeer’s reasonable control

Mountaingeer will make reasonable efforts to process and dispatch orders within the applicable processing period.

Once an order has been handed over to the shipping provider, delivery time and handling are subject to the shipping provider’s operations and policies.

Where available, customers may use the Track Order feature on the Website to check the status of their shipment.

10. Checking Your Order

Customers are encouraged to inspect their package and products immediately after delivery.

If you receive:

• The wrong product

• Missing products

• Damaged products

• Defective products

• The wrong size or variation

please contact Mountaingeer as soon as possible.

We may request photographs, videos, order information, or other evidence to investigate the issue.

Mountaingeer reserves the right to determine whether a product qualifies for replacement, exchange, refund, or another remedy based on the circumstances and applicable policies.

11. Returns and Exchanges

Mountaingeer accepts product returns subject to our applicable Return Policy.

The current return policy provides for returns within 7 days from the shipping date, provided that the product meets the applicable return requirements.

Returned products must generally:

• Be unused.

• Be unwashed.

• Be in their original condition.

• Have the original tags or labels attached.

• Include the required order information.

The return process may require the customer to:

1. Contact Mountaingeer customer support and provide the order ID.

2. Provide photographs or other supporting information where requested.

3. Package the product securely.

4. Ship the product to the return address provided by Mountaingeer.

5. Wait for the product to be inspected.

6. Receive an exchange or refund if the return is approved.

Products that have been used, washed, damaged due to customer use, altered, or otherwise fail to meet the return requirements may be rejected.

Additional requirements may apply under Mountaingeer’s Return & Refund Policy.

12. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

Once an order has been processed or handed over to the shipping provider, cancellation may no longer be possible.

Mountaingeer may cancel an order if:

• The product is unavailable.

• There is an obvious pricing or product information error.

• Payment cannot be verified.

• A technical error affects the order.

• Fraudulent or suspicious activity is suspected.

• The order cannot reasonably be fulfilled.

If Mountaingeer cancels an order that has already been paid for, any applicable refund will be processed in accordance with the applicable refund procedure.

13. Intellectual Property

All content available on the Website, including but not limited to:

• Mountaingeer trademarks and logos

• Product photographs

• Lifestyle photographs

• Videos

• Graphics

• Illustrations

• Product descriptions

• Website designs

• Text

• Layouts

• Other visual and written materials

is owned by or licensed to Mountaingeer and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit Website content without prior written permission from Mountaingeer.

14. Trademarks

The MOUNTAINGEER name, logos, branding, designs, and related visual identities are protected intellectual property of their respective rights holders.

Nothing in these Terms grants you any right or license to use Mountaingeer’s trademarks without prior written authorization.

15. User Reviews and Content

The Website may allow customers to submit reviews, comments, photographs, or other content.

By submitting content, you represent that:

• You have the right to submit the content.

• The content is accurate to the best of your knowledge.

• The content does not violate the rights of another person or organization.

• The content does not contain unlawful, threatening, abusive, defamatory, or malicious material.

Mountaingeer reserves the right to remove content that violates these Terms or is otherwise inappropriate for the Website.

16. Newsletter and Marketing Communications

If you subscribe to Mountaingeer’s newsletter or marketing communications, you may receive information about:

• New products

• Promotions

• Special offers

• Campaigns

• Brand updates

• Other Mountaingeer-related information

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the relevant communication.

Transactional communications related to your orders or account may still be sent when necessary.

17. Privacy

Your use of the Website and the processing of your personal information are subject to Mountaingeer’s Privacy Policy.

Personal information may be processed for purposes including:

• Processing and fulfilling orders.

• Payment processing.

• Shipping and delivery.

• Customer support.

• Account management.

• Order communications.

• Website operation and improvement.

• Marketing communications where permitted and applicable.

Please refer to the Mountaingeer Privacy Policy for further information about how personal information is collected, used, stored, and protected.

18. Third-Party Services

The Website may contain or rely on services provided by third parties, including payment providers, shipping companies, technology providers, analytics services, or other external platforms.

Mountaingeer is not responsible for:

• The availability of third-party services.

• Third-party websites or content.

• Third-party privacy practices.

• Third-party security practices.

• Errors or interruptions caused by third-party services.

Your use of third-party services may be subject to their own terms and policies.

19. Website Availability

Mountaingeer makes reasonable efforts to keep the Website operational and accessible.

However, we do not guarantee that the Website will always be:

• Available without interruption.

• Free from errors.

• Free from viruses or harmful components.

• Compatible with every device or browser.

The Website may occasionally be unavailable due to maintenance, updates, server problems, network issues, security incidents, or circumstances beyond our reasonable control.

20. Limitation of Liability

To the extent permitted by applicable law, Mountaingeer shall not be responsible for losses or damages arising from:

• Incorrect information provided by the customer.

• Unauthorized use of a customer account.

• Internet or network failures.

• Third-party payment service failures.

• Shipping or courier delays.

• Events beyond Mountaingeer’s reasonable control.

• Improper use of products.

• Failure to follow product care or usage instructions.

• Third-party services or platforms.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

21. Outdoor Activities and Product Use

Mountaingeer products are designed to support outdoor activities and everyday use according to their individual specifications.

Customers are responsible for using products appropriately and in accordance with:

• Product specifications.

• Care instructions.

• Intended use.

• Applicable safety requirements.

Outdoor activities such as hiking, trekking, camping, climbing, mountaineering, and other adventure activities may involve inherent risks.

Customers are responsible for assessing their own capabilities, environmental conditions, and safety requirements and for using appropriate safety equipment.

Mountaingeer does not guarantee that the use of any product will prevent injury, accident, or other risks associated with outdoor activities.

22. Force Majeure

Mountaingeer shall not be considered in breach of these Terms where performance is delayed or prevented by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Earthquakes

• Floods

• Fires

• Extreme weather

• Transportation disruptions

• Internet or infrastructure failures

• Government actions or restrictions

• Public emergencies

• Epidemics or pandemics

• Civil disturbances

• Third-party service failures

Mountaingeer will make reasonable efforts to minimize the impact of such events.

23. Changes to These Terms

Mountaingeer may update or modify these Terms from time to time.

Any updated version will be published on the Website, together with the applicable “Last Updated” date.

Your continued use of the Website after updated Terms have been published constitutes acceptance of the revised Terms.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.

Any dispute arising from or relating to these Terms, the Website, or a transaction should first be resolved through good-faith communication and discussion between the parties.

If an amicable resolution cannot be reached, the dispute shall be resolved in accordance with applicable Indonesian laws and regulations.

25. Contact Us

If you have any questions regarding these Terms, your order, our products, or our services, please contact us:

Mountaingeer

Jl. Cikutra Barat No. 100
Sadang Serang, Kecamatan Coblong
Bandung, West Java 40133
Indonesia

WhatsApp: +62 822-8989-8181
Email: aldinugrahajuhana@gmail.com

© 2026 Mountaingeer. All Rights Reserved.